1. What types of products does Desi Swagz offer? At Desi Swagz, we offer a range of premium hair and skin care products designed to enhance your natural beauty. Our product line includes shampoos, conditioners, serums, masks, moisturizers, and more, all crafted with high-quality ingredients to suit various hair and skin types.
2. Are your products suitable for sensitive skin? Yes, our products are formulated with gentle, natural ingredients that are suitable for sensitive skin. We avoid harsh chemicals and prioritize soothing and nourishing components to ensure our products are safe and effective for all skin types.
3. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status on our website or directly on the carrier’s tracking page.
4. What is your return and refund policy? We want you to be completely satisfied with your purchase. If you’re not happy with a product, you can return it within 30 days of purchase for a full refund or exchange. Please visit our Return and Refund Policy page for detailed information on how to process a return.
5. How do I contact customer support? You can reach our customer support team through our Contact Us page, or by sending an email to [support email]. We are also available on WhatsApp for quick assistance. Our team is here to help with any questions or concerns you may have.
6. Do you offer gift cards? Yes, we offer gift cards in various denominations, perfect for gifting to friends and loved ones. You can purchase them directly from our website, and they can be used for any product available in our store.
7. Are your products cruelty-free? Absolutely! Desi Swagz is committed to ethical practices, and all our products are 100% cruelty-free. We do not test on animals, and we ensure that our ingredients are sourced from responsible suppliers.
8. How can I stay updated on new products and promotions? You can stay updated by subscribing to our newsletter, following us on social media, or checking our website regularly. We frequently update our followers on new product launches, special promotions, and exclusive offers.
9. What are the shipping options and delivery times? We offer various shipping options to suit your needs, including standard and express shipping. Delivery times may vary based on your location and the shipping method selected. Please refer to our Shipping Information page for more details.
10. Can I change or cancel my order after placing it? If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, changes may not be possible.